Factory Reset

Factory reset is a process that restores the HMI device to its original state, as if it were just unboxed. This process will completely erase all user-stored data, settings, and applications. Once the factory reset is complete, the administrator password will automatically be reset to its original default value, "admin".

TAP TAP option

The procedure is available only if it has not been explicitly disabled through the "Enable device restore via TAP TAP option" available in the device system settings (Ref.: "Enable device restore via TAP TAP option")

Steps to reset the admin password:

  1. Power off the HMI device.
  2. Power on the HMI device and when the logo appears start to "tap tap" the touch panel (Ref.: "System Settings access via TAP TAP procedure ").
  3. When "TAP TAP" is detected select "System Settings" on the first menu, "Default mode" on the second menu, and finally "Device restore" on the third menu.

USB option

The procedure is available only if it has not been explicitly disabled through the "Enable device restore via USB option" available in the device system settings (Ref.: "Enable device restore via USB")

Steps to reset the admin password:

  1. Placing a file named “device-factory-restore“ into a USB stick and plugging it into the device.
  2. The device restore process starts automatically. The buzzer is played once at the beginning and 3 times at the end if the operation is successful.
  3. The “device-factory-restore“ is deleted from the USB stick and the device rebooted.